Skip navigation

Senior Client Experience Manager

at Movable Ink (View all jobs)Chicago, NYC, Remote, San Francisco
Customers don’t experience data, they experience content. Movable Ink activates any data into personalized content in any customer engagement. The world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. Headquartered in New York City, Movable Ink and its more than 500 employees serve its global client base from operations throughout North America, Central America, Europe, Australia, and Japan.

The Senior Client Experience Manager (SCXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a SCXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.


  • You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
  • Act as the internal point of contact for updates on account health and escalating churn risks as needed
  • Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
  • Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
  • Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
  • Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
  • Instill testing best practices to prove ROI value of Movable Ink
  • Maintain a best in class retention rate and realize growth within your covered book of business
  • Train and/or mentor other team members, as needed


  • 3+ years of Account Management, Client Services or Digital Marketing Experience
  • Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
  • Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
  • Familiarity with HTML and CSS
  • Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
  • Experience presenting and influencing client audiences that are Director-level and above with demonstrated ability to renew relationships for consecutive years


Interview Process

Learn More